Service

Our comprehensive and all encompassing preventative maintenance programme has been custom built to ensure that we offer speedy and efficient service to all our customers.

All Vision Elevators customers with a valid maintenance agreement will be loaded onto our ERP database and given a unique unit number. The following tasks are then performed and recorded on our system:

1. The required preventative maintenance visits with the applicable focus areas are automatically generated with unique work order numbers for each visit. This information is disseminated to the field technicians on our app at the beginning of every month.

2. All call backs received by our call centre are logged to the unit number and dispatched electronically to the field technicians on our app. This allows us to have an accurate history of all call backs to the the units in our portfolio.

3. All technicians reports, service, call back and repairs reports are electronically captured on our app and automatically stored both electronically in our database and in PDF to the cloud within the relevant unit number folder.

The data we collect, along with the system we use, allows us to gain valuable insight into the operational effectiveness of the units within our portfolio. This information along with the legislative requirements of the OHS Act being met, allow us to provide our customer with the best possible service. Below are a snapshot of one of our reports from our system.

 

Vision Elevators Preventative Maintenance Agreement (PMA) is designed to keep your assets working optimally and to meet your obligation under the Occupational Health and Safety Act. A team of trained technicians and customer service representatives are there to ensure you experience the best possible service levels and to deliver on our promise of “We Go Further”.

The PMA consists of five different Service Plans allowing the customer the flexibility of choosing a plan that meets their operational requirements, as well as budget. Each Service Plan consists of a combination of different Service Activities and a detailed description of each activity can be found within this document to assist you in making the decision on which Service Plan best suits your needs.

The Service Activities:

Managed Maintenance

The Managed Maintenance Activity takes a systematic approach to the preventative maintenance of your assets. Depending on the product type and usage, we will customise a maintenance schedule that will break down the maintenance tasks of each unit into key focus areas that need to be performed at different scheduled intervals. At each scheduled visit the service technicians will complete the tasks of the relevant focus areas and document the results on the service report.  Should you want more information on what tasks are completed in each focus area please contact us.

Customer Call Centre

The  Customer Call Centre is available 24 hours a day, 7 days a week and allows our customers to log calls at any time.

Service Reporting 

An integrated software system allows the  customer service representative, as well as the technicians in the field, to collect data from the various tasks relating to the preventative maintenance in real time. With this data we are able to provide our customers a variety of reports relating to their assets.

Call-Out Attendance

The Call-Out Attendance Activity allows for one of our technicians to attend to any unexpected equipment fault, stoppage or erratic operation that occurs  in between scheduled visits. Depending on the Service Plan option selected this will either be included within the service plan Price or can be charged for separately. Please pay careful attention to the exclusion noted for this activity in Exclusions and the possible additional cost in Chargeable Call Out Attendance. 

Component Replacement

This activity allows for the repair and or replacement of any component that is either malfunctioning or faulty on the unit(s). Please pay careful attention to the exclusion noted for this activity in Exclusions.

Car Lights, Shaft Lights and Fans

This activity makes allowance for the replacement of all faulty light globes/tubes in the lift car, shaft or pit with a like for like part. It also makes allowance for the replacement or repair of the lift car fan in the event of any damage.

Twenty Four Month Regulatory Inspections

The OHS Act requires that the owner of any passenger carrying equipment,  ensures it is inspected every 24 months by a registered lift inspection (RLI). In the event this Service Activity is selected, Vision Elevators  will arrange for an RLI to inspect the unit once every 24 months, in accordance with the specifications supplied by SANS, and will update the Department of Labours records accordingly.

Service Plan A

Included Service Activities: Managed Maintenance, Customer Call Centre, Service Reporting

Service Plan B

Included Service Activities: Managed Maintenance, Customer Call Centre, Service Reporting, Call Out Attendance

Service Plan C

Included Service Activities: Managed Maintenance, Customer Call Centre, Service Reporting, Call Out Attendance, Component Replacement

Service Plan D

Included Service Activities: Managed Maintenance, Customer Call Centre, Service Reporting, Call Out Attendance, Component Replacement, Car Light, Shaft Lights and Fans

Service Plan E

Included Service Activities: Managed Maintenance, Customer Call Centre, Service Reporting, Call Out Attendance, Component Replacement, Car Light, Shaft Lights and Fans, Twenty Four Month Regulatory Inspections